Subscription questions

Subscription questions

Find answers to all your questions.
<– Back to the Knowledge Base

Subscription & Billing

ValueSense offers flexible subscription plans to meet different investment research needs. This guide covers everything you need to know about pricing, features, payment, and subscription management.

How to Upgrade Your Account

Payment Methods Accepted

  • Credit/Debit Cards: Visa, Mastercard, American Express, and other major cards
  • Apple Pay: One-click payment for Apple users
  • Promotion Codes: Apply discount codes at checkout

Special Offers & Discounts

Student & Educator Discount

  • 50% off the annual plan for students and educators
  • Contact us for verification and discount application
  • Perfect for academic research and learning

Promotion Codes

  • Use "Add promotion code" at checkout to apply available discounts
  • Check our website or newsletter for current promotional offers

Managing Your Subscription

Access Your Subscription Settings

  1. Click your profile icon in the top-right corner
  2. Navigate to "Subscription & Billing" section
  3. View your current plan details and renewal date
  4. Use "Change plan" to modify your subscription

What You Can Manage

  • View current plan type (PRO plan)
  • Check renewal/expiry dates
  • Change billing frequency (monthly/annual)
  • Update payment methods
  • Apply promotion codes

Billing & Payment Information

Payment Processing

  • All payments processed securely through Stripe
  • Industry-standard encryption and security
  • Stripe handles all customer service for payment issues

Cancellation Policy

How to Cancel

  • You can always cancel your subscription at any time
  • Access cancellation through your profile settings
  • Use the "Change plan" button in Subscription & Billing section

Important Cancellation Details

  • No refunds available under any circumstances
  • All purchases are final - no refunds for unused portions
  • Applies to both monthly and annual subscriptions
  • You retain access until your current billing period ends

Refund Policy

  • ValueSense does not offer refunds for any digital services
  • All purchases are final upon completion
  • No refunds for unused subscription time
  • This policy applies to all features and services on valuesense.io

Technical Support

Payment Issues

  • For payment problems, contact Stripe customer service
  • Stripe is the merchant of record for all transactions
  • They handle all billing inquiries and payment disputes

Subscription Questions

  • Contact ValueSense support for subscription-related questions
  • Use our help center for common issues
  • Check your account settings for subscription details

Terms & Conditions

By subscribing to ValueSense, you agree to:

  • Our Terms of Service and Privacy Policy
  • The no-refund policy for all digital services
  • Automatic renewal of your chosen subscription plan
  • Responsibility for all investment decisions made using our platform